About NexTorq
NexTorq is a leading lithium-ion battery manufacturer focused on powering India’s electric mobility revolution. We specialize in high-performance EV batteries, custom battery packs, charging solutions, and electric vehicle technologies. We are looking for passionate professionals who can build strong client relationships and contribute to the growth of sustainable transportation.
Job Summary
We are seeking a dynamic and customer-focused Client Engagement Officer to manage and strengthen relationships with our clients across EV products and services. The ideal candidate will understand customer requirements, coordinate with internal teams, and ensure seamless service delivery while maintaining long-term client satisfaction.
Key Responsibilities
- Serve as the primary point of contact for clients.
- Build and maintain strong client relationships.
- Understand customer requirements and recommend suitable EV battery and service solutions.
- Manage quotations, proposals, contracts, and service agreements.
- Coordinate with sales, technical, service, and finance teams for smooth project execution.
- Handle client inquiries and provide timely support.
- Collect customer feedback and support continuous service improvement.
- Ensure high levels of customer satisfaction and retention.
- Identify opportunities for upselling and cross-selling products and services.
- Maintain accurate customer records and communication history.
Required Qualifications
- Bachelor’s Degree in Business Administration, Marketing, Engineering, or a related field.
- Minimum 1 year of experience in customer engagement, sales, account management, or client relations.
- Strong communication and interpersonal skills.
- Excellent negotiation and relationship management abilities.
- Ability to coordinate effectively across multiple departments.
- Proficiency in MS Office and CRM tools.
- Experience in the EV, automotive, battery, or engineering industry is an added advantage.
Preferred Skills
- Customer Relationship Management (CRM)
- Business Communication
- Client Retention Strategies
- Problem Solving
- Proposal & Quotation Management
- Account Management
- Negotiation Skills
- Time Management
- Team Coordination
Benefits
✅ Competitive Salary
✅ Career Growth Opportunities
✅ Training & Skill Development
✅ Collaborative Work Environment
✅ Opportunity to Work in the Growing EV Industry
✅ Employee Recognition Programs